Privacy notice

Who we are

The Solution is the responsible party for the information sent through this website. We are in Randfontein. For a privacy request, email info@thesolution.co.za.

What the forms collect

The call-back form asks for your name, phone number, email address, suburb or area, whether the enquiry is for a home or a business, and a short message. You can also tell us your monthly electricity bill, whether you want to buy a system, buy a custom system for cash, or take a subscription, and which package you are considering. A custom cash system can include what it should power, the backup goal, the roof type, and notes. If you use the savings calculator, that estimate is included. The form asks you to confirm that we may contact you about that enquiry.

The enquiry form asks for your name, email address, a message, and a phone number if you want to leave one. A custom PC enquiry also includes the budget, what the computer is for, the parts you chose, and the estimate. It asks for the same confirmation.

We record the internet address of the device that sends the form, and the time it was sent, so we can limit abuse of the forms.

Why we collect it

We use these details to call you back or to reply to your enquiry. We do not use the forms to build a mailing list, and we do not sell personal information.

Consent

The form is sent only if you tick the consent box. That tick is your agreement that we may use the details to contact you about the enquiry you just sent. You can withhold consent; if you do, use the phone or email above instead.

Where it goes

The enquiry is emailed to The Solution and kept so we can respond and keep a record of what was asked. People at The Solution who handle enquiries can see it.

How long we keep it

We keep an enquiry for as long as we need it to respond, and for a reasonable period afterwards as a record of what was asked. You may ask us to delete it.

Your rights

You may ask what we hold about you, ask for a correction, ask for it to be deleted, or object to the way it is used. Email info@thesolution.co.za. You may also lodge a complaint with the Information Regulator.

Cookies

The site sets one technical cookie when you open a page that contains a form. It keeps the form tied to your visit so the submission can be checked. It is not used for advertising, and the site does not use analytics cookies.

Security

We take reasonable steps to protect the information sent through these forms.

This notice

This notice covers the forms on this website. If you become a client, we will tell you if we need further information for that work.